Frequently Asked Questions

We are 100% transparent and are happy to answer any questions about FinderMonkey that you may have. Here are some frequently asked questions for you to have a read through.

How do we know that you are a genuine company?

We are a UK Limited company and adhere to our industry’s codes and ethics. We are at the front of the queue when it comes to providing a high level of customer service and trace all cases with ethics and integrity. Our key details are,

Data Protection Registration number is Z2159710.
Our Company Number is 6987749 – Click here for details
Our Credit Services Association membership number is 794 – Click here for details

Our bricks and mortar address is
FinderMonkey Ltd
The Oulton Institute
Quarry Hill
Oulton
Leeds
LS26 8SX

Do you store my personal details?

We collect your name, address, telephone number and email so that we can contact you regarding your search, we have to keep an audit of whom we work for due to the sensitive nature of what we do. Your details are not added to any People Finder databases.

How safe is it to enter my card details on your site?

Our website is safe to use and our payments are taken securely by PayPal. Our website is as safe as it can be. It is also verified as safe to use by SafeBuy and PCI Security Council. We are also data protection compliant.

What if I don’t have a credit/debit card or I don’t want to pay over the site?

The site is safe to use but if you do not want to pay over the site or if you do not have a bank card we accept Paypal, BACS transfers and International bank transfers. We are also happy to accept chqs or postal orders.

If you have any further questions then please call us on 0113 2825900 and we will be happy to help.

The UK's Most Trusted People Tracers

Kevin Kemp
Kevin Kemp
19:49 10 Apr 17
I had been attempting to trace my birth mother for many years without success. I contacted FinderMonkey who with their resources and contacts were able to trace my mother in a matter of weeks, a task all the more difficult as I suspected she had relocated to the USA, which turned out to be the case. FinderMonkey offered to act as intermediaries and I decided to take up this option as I was anxious not to cause any distress. My FinderMonkey contact Sue was sensitive, informative and offered good advice as to how best to proceed. I am now connected with my mother, her sisters, and a variety of cousins. I am very happy to recommend FinderMonkey.read more
Peter Gornall
Peter Gornall
16:19 18 Apr 17
Quite frankly, I'm astonished. They found a cousin who I lost touch with about 60 years ago. I was able to provide very little information to help the search.I provided his mother's maiden name and he was born during the 39/45 war just before his father was killed in action. I now have his accurate date of birth, his present address and everything I need to contact him. Amazing result.read more
Peter Samuel
Peter Samuel
13:27 19 Jan 17
I have been extremely impressed with the service I received recently from Finder Monkey when trying to contact long lost relatives for a friend of mine who was terminally ill. The whole process was professionally carried out and I was kept up to date all along. Results were obtained very quickly. Sue acted with understanding and compassion throughout a difficult and emotional process for the family. All the staff I spoke to were very polite and attentive and acted promptly. In summary, a fantastic service, would that all organisations acted similarly.read more
Kayleigh Roberts
Kayleigh Roberts
00:36 21 Feb 17
Such an amazing company. Thorough, supportive, with you every step of the way. My investigator Sue was absolutely amazing. Such tiny information but managed to find my family. Truly a remarkable company. If I could give more than 5 stars I would ***********read more
anthony swanston
anthony swanston
22:19 28 Apr 17
hi my name is Anthony Swanston and I was in a children's home In the early 80s. I lost contact with a childhood friend when she left in 81 and eveor since have wondered what had happened to her, so I came across finder monkey, I was a bit sceptical at first because of the cost involved but thought I would give it a go as everything else I tried failed, I read reviews about it and that convinced me to go ahead a give it a try, I thought the staff were extremely helpful and polite, I didn't have much information about my long lost friend, but three bits of info seemed to do the trick, her age, what area she was born, and her unusual first name, I was amazed how quickly finder monkey managed to locate her, I cannot thank finder monkey enough for what they have done in no time at all! me and my long lost friend are now planning to make up for lost time! without finder monkey I don't know what I would have done, I would recommend it highly. Thank you so much.read more
Maggie Cole
Maggie Cole
12:43 10 May 17
I contacted Finder Monkey mid-April asking their assistance in locating an old friend of mine whom I had not seen or talked with for 50 years. Within weeks they located and contacted my friend and we reconnected. I am very pleased with the service and professionalism shown by the personnel at Finder Monkey. I would highly recommend them to anyone who is searching for a lost friend or family member.read more
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